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Return, Refund & Cancellation Policy

Return Policy
  • We do not accept returns from you or your buyer. All items shipped out are considered sold to you and if your buyer changes his mind or dislikes the item (or its quality), then it depends on your store policy whether to accept returns from them or not. This is between you and your buyer only. Please do not use our warehouse address as the return address. We may ask you to ship back the item back to us in a special case where we need the item*.
  • The only exception is in the case of RTO (Return to Origin) by the courier. This could be due to an undeliverable address or refusal of the package. The package must be unopened and with its original address label. We will refund you 80% if we receive the physical package or if the courier’s online tracking information indicates that it has been returned to us.
  • We only entertain requests for replacement, return, or refund (in case of a damaged, defective, or wrong product) only if the request is raised with appropriate proof within 10 calendar days of receiving the product. in other words, we SHALL NOT entertain any requests for replacement, return, or refund after 10 calendar days from the date of delivery of the product.
  • If there is a replacement order in any situation you may choose for a re-shipment by paying 40% of the order value. Please note that in replacement-only cases customers are unable to raise return requests, so you may need to check with the customer why the replacement is required.
  • For order values up to 1000, RTO charges remain the same, for a high-value item, RTO refunds will be subjected to the actual Shipping cost of the item. We'll share the shipping cost proof if requested.
  • The courier’s tracking information is our only proof that a package is delivered or not. We will refund you 80% if it indicates failure of delivery or RTO because of an operational issue.(Upto 20% of total shipped orders in a month are eligible for RTO Claim only )
  • If the courier company's status indicates 'Delivered,' but your customer did not receive the order, please notify us within 24 hours of the reported delivery. Unfortunately, we cannot arrange for Proof of Delivery (POD) beyond this time frame. Failure to raise the query within this specified time may result in us being unable to process a refund for your order.

Refund Policy
  • Your marketplace customer's comment or return reasons are not valid proofs for us as the customer may choose any reason to return an item. You may be asked to share call recordings/ unaltered chat screenshots as proof.
  • Although we do not accept returns, we will refund you as per the following policies, which you will receive immediately if your buyer can provide enough proof for the following situations:
  • Your Customer Received a Damaged/Defective Item-


                   1. You can claim up to 90% value of the product when you send the damaged/defective item back to us, post QC, your refund will be processed.

                   2. If you don't want to return the item then you may raise a ticket by providing videos or photos as per the requirements to claim 80% of the order value.


  • A defective item means the item is not working.  ( You need to ship it back to us to claim up to 90% refund of the item or 80% without returning)
  • Lost or very late delivery (exceeding 30 days) (You may claim a 100% Refund).
  • Please note that we do not issue a refund for quality issues as different customers may judge an item differently.


    We will partially refund you or reship for the following situations:


    • Shipped the wrong quantity. (Partial Refund Applicable As Per Per Pcs Value) (Package Opening Video Required/Or you may ask for a Forward Packaging video)
    • Missing item in the order. Please note that sometimes we may split an order into multiple packages and we need to verify that all packages are delivered before concluding that an item is missing. (Partial Refund Applicable As Per Per Pcs Value) (Package Opening Video Required/Or you may ask for a Forward Packaging video)
    • If there is a replacement order in any situation you may ask for a re-shipment by paying 40% of the order value. Please note that in replacement-only cases customers are unable to raise return requests, you may need to take to the customer why the replacement is required.
    • On the other hand, we will not refund you at all if it indicates successful delivery, even if your buyer says that he has not received it.
    • We process the refund by crediting your SwiftShip E-Wallet.

    Cancellation Policy
    • We process orders very quickly and it may not be possible to intercept an order for cancellation. So once you will make the payment of the order, and the tracking number is generated we will deny the cancellation and proceed with shipping without a refund.
    • However, a workaround is to ask your buyer to refuse the package at the time of delivery and we will refund you 80% if there is proof of “RTO Delivered”.
    • (Upto 20% of total shipped orders in a month are eligible for RTO Claim only )

    Cancel Membership
    • You may downgrade to the free “Free Plan” at any time and we will not charge you subsequently. We do not provide a partial refund for the unused portions of the Monthly Plan. The balance in your E-Wallet can be returned to you after the settlement of all orders.