We do not accept direct returns from buyers. All sales are final once shipped. Resellers are responsible for their own customers’ return policies.

SwiftShip accepts claims only when:

• Item is damaged or defective.
• Wrong item or wrong quantity was shipped.
• Item is lost in transit.

If an order is returned due to customer rejection, wrong address, or the customer being not reachable, SwiftShip will refund 80% of the order value, subject to courier confirmation.

If RTO happens within the promised delivery timelines and the customer rejects only due to any reason:

• Goods will be returned to the reseller’s registered address.
• If the reseller does not wish to take back the goods, the amount will remain in the reseller’s SwiftShip Frozen Wallet until:
  • The same item is sold again by the reseller, or
  • The product is reassigned to another reseller’s order.

• Refunds are processed only to the SwiftShip Wallet.
• No cash or bank refunds will be issued.
• Refunds are capped at 80% of order value in all cases.

Claim Timelines:

• Damage/defect/wrong item: within 10 days of delivery.
• RTO orders:
  • Shipped from India: raise ticket within 10 days of payment date.
  • Shipped from China: raise ticket within 25 days of payment date.
• Courier shows “Delivered” but customer denies receiving: raise ticket within 24 hours.

• Orders cannot be cancelled once payment is made and a tracking number is generated.
• If the buyer refuses delivery, it will be treated as an RTO case and handled as per the RTO Policy.

• You may downgrade to the Free Plan anytime.
• No partial refunds for unused days of paid plans.
• Wallet balance will be returned after settlement of all active orders.